CONDITIONS FOR EXCHANGE OR RETURN
The team Clickshop We are constantly investing in policies to ensure our customers are always satisfied. You can request an exchange or return of a product within [number] days. 7 consecutive days after receiving it. The following conditions must be observed:
- The product must be returned in its original packaging;
- The product must be returned unused and unworn, in the same condition as when it was received.;
- The product must be returned with labels (or protectors) attached, manuals, and all accompanying accessories.
IMPORTANT: We will not accept returns if the above conditions are not met.
What to do to request an exchange or return.
Send an email to [email protected] and report:
- Product name;
- Order number;
- Email address registered during the purchase;
- Reason for exchange or return;
- An image or video that proves the defect, if any.
- Once all questions regarding the product return have been confirmed, we will inform you of the return address and reimburse you for the product price and shipping costs.
FORMS OF REIMBURSEMENT
- Credit card refund: this refund may appear within [timeframe]. two invoices after the refund is processed by the payment gateway.
- TED – Transfer to the customer's account that can be completed in up to 10 business days After confirmation of the return. THE TRANSFER CANNOT BE MADE TO A THIRD-PARTY ACCOUNT.